Pick up In Compuagora’s Store:
You can pick up your ordered products from our store on workdays without a postage charge or any other extra cost.
The preparation time required for products that are available in stock is between 2-24 hours and for products that are stocked in warehouses abroad is between 3-5 working days.
The customer will be informed either by email or SMS message when the order is ready to be picked up.
Orders are posted with ACS Courier for home delivery or collection from your nearest ACS collection point. For products that are in stock in Compuagora’s shop orders will be dispatched the same working day if placed before 12 p.m., or the next working day for orders placed after 12 p.m. If the ordered products are stocked in warehouses abroad then delivery time is expected to be between 3-5 working days.
- For orders that cost up to €100, the cost of delivery is €5.00.
- For orders that cost more than €100, there is no charge for delivery (€0.00).
Receipt and Acceptance of the Order:
The recipient’s signature is required for completion of delivery. The recipient is liable to carefully check and make sure that the received package/s are in good condition. If any damage or an abnormality is noticed on the package/s then the recipient is responsible for this to be written on the delivery note and must report it to Compuagora Ltd, or refuse to accept the package/s and ask the courier to return it back. If no such report is made upon receiving the order then it is automatically assumed that there is no problem with the received packages and thus no complains will be accepted after the completion of the delivery.
If an order is returned back to Compuagora due to a customer’s mistake such as the wrong address being given, the customer being unable to receive the order, or for any other reason where the responsibility lies with the customer, then the resend postage cost will be charged to the customer.
Additionally, it is the customer’s responsibility to check whether what was received is the same as what was ordered, and contact Compuagora if otherwise within 48 hours from the delivery time. After this timeframe, no complaint will be accepted and the company will not be obligated to take any responsibility.
Returns are accepted within 14 days after the order was delivered. The customer can request a return from “My Orders” and describe the problem. If the company finds that the given problem description may be due to a faulty product then a courier will be sent to the customer’s address to pick up the faulty item and take it to our service center for inspection.
After the inspection if there is indeed a problem with the product then there are three options:
- Repair the product and return it to the customer.
- Send a replacement to the customer.
- Full refund for the customer.
A decision will be made from the options above by the company based on the specific situation, on a case by case basis. The customer will NOT be charged for any of these options.
In the case that the inspection shows that there is no problem with the product, then the customer will be charged the return postage fees.
The faulty items must be returned with their retail packages and all accessories included in the original package.
Returns are accepted within 14 days after the order is delivered. The customer can request a return from “My Orders” and describe the reason of returning the product/s. In this scenario the responsibility of returning the items lies with the customer, who should safely and securely post or directly return the products to Compuagora.
Compuagora will inspect the returned items and the amount of money to be refunded to the customer will be decided according to; the condition of the returned items, whether the retail pack was opened or not, whether the product was used or not, and whether the retail pack and all accessories of the product were returned. The company will make the decision separately for each case.
Products that can be copied or used without the original product, such as CD, DVD, Blue-Ray Disks that contain software, games, operating systems or similar will NOT be accepted back if the original package is opened.
The initial postage fees paid by the customer are not included in the amount to be refunded.
Special orders or products of limited quantity cannot be accepted as unwanted returns without contacting Compuagora first. The company will decide whether the specific product/s can be accepted as return and what amount of money will be refunded.
Faulty and Under Warranty:
When a problem occurs to a product that is covered by the manufacturer’s warranty then the customer can request a return from “My Orders” and describe the problem. In this scenario the responsibility of returning the items lies with the customer who should safely and securely post or directly return the products to Compuagora.
The products will be sent to the manufacturer or its representative to be fixed or replaced. A period of time is required for this procedure.
When the product, which is covered by the warranty, is ready to be returned then the customer will be informed. It is customer’s responsibility to pick up the product or pay for home delivery.